Bookd Privacy Policy

Last updated: 09.08.2025

1. Introduction
This Privacy Policy explains how PMA Solutions Ltd (“Bookd”, “we”, “us”, “our”) collects, uses, and protects your personal information when you use our services.
By using Bookd, you agree to the terms of this policy.

2. Company Information
PMA Solutions Ltd
Company number: 14215942
Registered office: The Old Post Mill, Cranley Green, Eye, Suffolk, IP23 7NX, England
Support email: [email protected]
Telephone: +44 7968 072427

3. Scope of Service
Bookd is a business management platform designed for professional entertainers and event professionals worldwide.
The service is intended for business use and not marketed to children.

4. Data We Collect
We collect and process the following data:
1. User Account Information — name, email, phone number, postal address, company details.
2. Payment Information — subscription billing details processed securely via Stripe (we do not store full card details).
3. Client Data Entered by Users — including event bookings, contact information, and related details.
4. Invoice Records — including recipient details, amounts, and tax rates.
5. Integration Data — including Google Calendar connection data and email delivery data from SendGrid.
6. Usage Information — IP address, browser type, and analytics cookies to improve service performance.

5. How We Use Data
We use your data to:
- Provide and manage your Bookd account
- Process subscription payments via Stripe
- Deliver transactional and automated emails via SendGrid
- Synchronise events via Google Calendar
- Maintain invoice and booking records
- Improve our platform and services
- Meet legal and tax obligations

6. Data Storage & Transfers
- Bookd is hosted on Bubble.io’s AWS infrastructure, which may store and process data in the US.
- Payment data is processed by Stripe.
- Calendar integration data is handled by Google.
- Email services are handled by SendGrid.
By using Bookd, you agree to these international transfers, which are protected by standard contractual clauses where required.

7. GDPR Roles and Responsibilities
- Users are the Data Controller for any personal data about their own customers entered into Bookd.
- Bookd is the Data Processor for such client data.
- Users are responsible for obtaining consent and fulfilling any privacy obligations towards their clients.

8. Data Retention
We retain user account data for as long as your account is active.
Client booking data is stored until deleted by the user.
Certain records may be kept for legal or accounting purposes even after account closure.

9. Security
We implement security measures to protect your data, but no system is completely secure.
Users are responsible for keeping login credentials confidential.

10. Your Rights (GDPR and Global Equivalents)
You may:
- Access the personal data we hold about you
- Request corrections or deletions
- Object to processing or withdraw consent (where applicable)
- Request a copy of your data in portable format
Requests should be sent to [email protected].

11. Cookies
Bookd uses cookies to operate effectively and improve your experience.
You can control cookies through your browser settings.

12. Changes to This Policy
We may update this policy from time to time.
The latest version will always be posted on our website.

13. Contact Us
For questions about this Privacy Policy or data practices, email [email protected] or write to our registered office.